The SAT Guest Experience Audit Toolkit

£19 / €22 one-time

Guest journey audit method with weighted scoring
Booking, arrival, room, service and departure checks
Evidence records and an improvement action plan

Initial checkout for this new bundle is for UK customers only. Payment and secure account downloads are handled by SAT.CY Hospitality Review using ChatGPT sign-in.

What is included

A 12-page PDF guide with eight practical chapters, worked examples, an action worksheet and sources.
Editable Word templates to adapt to your own situation.
An Excel workbook with the product’s companion tracking and calculation tools.
A start-here file explaining the bundle, licence and support.

English · Edition 1.0 · 15 October 2026. Supplied as a ZIP. A PDF reader, compatible Word and Excel editors and a ZIP extractor are required. Software applications are not supplied.

Internal-use licence for one named hotel or accommodation property. You may print and adapt the materials within that licence. No resale, public uploading or external redistribution. Purchase covers this edition; personal consulting, software membership, other products and automatic future editions are not included.

These new bundles are separate purchases and are not automatically included with Hospitality Review membership. The existing Hotel Operations Handbook and Toolkit remain available separately.

Use the guide and tools together

Read the method in the PDF, adapt the Word forms and save a working copy of the Excel workbook. Use your own verified information. Examples are fictional, and the tools do not certify compliance or replace individual professional advice.

Before instant delivery, checkout asks you to agree to immediate digital supply and acknowledge loss of the 14-day cancellation right once supply begins. Your statutory rights for faulty or misdescribed files remain. You receive a saveable order and contract confirmation, also included with your download.

Read the purchase terms · Access purchases and downloads

Questions or file problems: info@sat.cy.